3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers."For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative, and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" – Mike Roman, chief executive officer and chairman of the board at 3MThis position provides an opportunity to transition from other private, public, government or military environments to a 3M career.The Impact You'll Make in this RoleAs a(n) Accounts Receivable and Dispute Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Primary Responsibilities include but are not limited to the following:Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations. This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.Supports our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, and written communication. Receives and support our customers by partnering with business group customers and internal teams such as customer service, POD, transportation to analyze and resolve all type of credit and returns complaints such as incorrect quantity, incorrect product, delivery, pricing, tax, among others.Analyze and work to identify payment deductions from customers by research and analysis to determine root cause for deduction until final resolution by issuing adjustments for reconciliation and/or perform vigorous collection activities and obtain repayment.Check and analyze customer orders according to credit policies, customer status and risk to release or maintain hold for past due/delinquent accounts.Be available to take calls and address customer issues by telephone and/or perform collection activities by phone.Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.Applies analytical skills to interpret trends and company's data generated reporting systems/applications/databases and through extensive usage of Microsoft Excel, Power BI and other systems.Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are metEfficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.Your Skills and ExpertiseDemonstrate strong organizational skillsDemonstrate strong initiative with process improvement activities and ability to influence change management activitiesExcellent communication skillsMinimum Qualifications: Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, economics, or Minimum of Two [2] combined years of experience in accounts receivable, accounts payable, finance, supply chain, or sales experience. Advanced skills in Microsoft Office Excel, PowerPoint, and Power BI Reporting.Advance English level B2+Preferred Qualifications:3+ years of experience on US or Canada AR/Dispute Mangement/Collections roles.Direct experience in B2B CollectionsDispute management experience within the AR fieldExperience with 3M customer service processes and systems, including, Salesforce and SAPDemonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principlesDemonstrate strong organizational and soft skillsDemonstrate strong initiative with process improvement activities and ability to influence change management activitiesExperience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
