- What you will be doing- Under the supervision of the Manager or Supervisor, the Accounts Receivables Clerk II is responsible for soliciting payments on past due accounts. Additionally, this role is responsible for performing a variety of accounting tasks.- Proactively solicits payment on overdue accounts according to payment terms.- Working in a shared/dedicated phone queue to support a high volume of incoming calls.- Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks.- Maintains contact with internal and external customers to address all credit and collection issues.- Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.- Processes payments received and monitors customer payments.- Initiates customer credit refunds when appropriate.- Performs related duties as assigned.What your background should look like EXPERIENCE AND EDUCATIONAL REQUIREMENTS:_Normally requires one (1) to two years (2) collections experience in Business to Business, Accounting background required.- MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:_- Working in call center experience is desirable.- Demonstrated ability to resolve issues quickly and escalate appropriately.- Demonstrated ability to communicate effectively both orally and in writing.- Knowledge of general accounting principles- Strong interpersonal skills. Good negotiating skills- Strong organizational skills; attention to detail- Knowledge of Microsoft programs; extensive knowledge of Excel.- B2+ English level is required.What Cencora offersAll team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.ScheduleFull timeAffiliated CompaniesAffiliated Companies: Cencora Costa Rica LimitadaEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
