Acx Support Specialist, De

Audiobook Creation Exchange (ACX) has as a mission to serve and assist our users in the production of their stories, by providing a white-glove care support. We are looking for an organized and energetic individual with excellent communication skills that can provide an elevated level of customer support to our Audiobook Creation Exchange (ACX) user mainly based in Germany, Austria and Switzerland as well as the current marketplaces (US, CA, UK, IE). This new position will be responsible for working internally throughout the Audible organization to ensure ACX users are cared for with white glove treatment. The ideal candidate should be able to work flexible hours and have the ability to excel in a fast paced and ever changing environment.

Skills:

• Professionalism

• Expertise

• Politeness

• Proficient (English and German)

• Accuracy
• Efficiency

Key Responsibilities:

• Provide an elevated level of customer support to our ACX user base

• Responsible for providing business consultation towards audiobook production pre and post inquiries

• Cooperatively work with peers towards time sensitive goals and initiatives

• Identify, develop, implement, and maintain ACX processes
· Excellent German and English communications skills (both oral and written).
· Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
· Ability to work independently, efficiently and in a dynamic environment.