This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.#Thisiswhere!About UsJoin us as we redefine the treatment landscape and help improve the lives of patients around the world. Baxter plans to spin off our ~$5B Kidney Care segment into an independent, publicly traded company. The new independent entity will demonstrate our nearly 70-year legacy in acute therapy and home and in-center dialysis to deliver outstanding care to the people we serve. With its own investment priorities and increased management focus, the company will be better positioned to pursue growth opportunities and invest in innovation. We will build on our leadership in the renal care space, driven by our unwavering focus on innovation, our passion for patients and their families and our expertise in operational excellence. This is where you can make an impact.Are you ready to take the next step in your career?Your role at BaxterThe DMG Team(Dealer Management Group) is in charge of distributors and wholesalers accounts for all Americas Region and constant revision of their deductions/short payments according to the distributor's contracts.The DMG Accounts Receivable Analyst is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices and deductions, reconciling accounts as needed, identifying and resolving disputes (resolution matrix) and providing excellent internal and external customer service.What you'll be doingComplete daily collection activities as prioritized by debt collection softwareContact customers on delinquent accounts for resolution and payment and record all activities in collection system.Understand customer profiles and their related sensitivities.Develop strong working knowledge of customer base and company organizational structure for effective issue resolutionCommunicate account delinquency or lack of payments to the Trade Reps for assistance and visbility.Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application TeamResolve within the predefined time frame those A/R related Disputes allocatedResolve Disputes within own area of responsibility from the company's Terms and Conditions.Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed in order to resolve the deductions.Work with internal departments (Chanel Operations, Customer Service, Marketing, Trade Reps(Sales)) to research, provide support in obtaining additional information.Follow-up on and collect deductions where the customer needs to pay back.Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.Support the training and process improvement effort.Keep up to date with accounts receivable best practices and technology improvementsAchieve past due percentage and cash target related goals.What you'll bringBachelor's degree, or advanced studies in Administration, Finance or related fields.3+ years experience in SSC or similar corporate role with primary focus on data analysis.Experience in Dispute Management (a plus).Functional knowledge of the accounts receivable and dispute management processes.Proficiency using ERP systems such as JDE.Proficient in using Microsoft Office suite.Experience in Collections process improvements.Experience with Get Paid system.
