Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.Edwards is looking for an IT Business System Architect to support the Enterprise PPM Technology, Planview Adaptivework, by owning administration and configuration of the tool and related integrations. In this role, you will have accountability implementing and optimizing solutions that improve business process efficiencies and effectiveness.You will also support business intelligence tools such as Tableau and Power BI. This position will report into the IT Solutions Delivery team. You may serve as a mentor to junior employees.You will make an impact by...Acting as the technical owner and administrator for the Enterprise Project Portfolio Management (PPM) application and related integrations (AWS data warehouse, Microsoft Teams, Jira, ServiceNow, SharePoint, Active Directory, etc)Being the subject matter expert (SME) in the PPM business processes and area of responsibility, and lead efforts to reengineer and optimize business processes and the systemDocumenting and developing in-depth knowledge of applications and interfaces used to support business processes, and prioritize requirements from the businessEnsuring proper test strategies are in place and executed and configure test systemsApplying trouble shooting techniques, root cause analysis, and Level 3 support for system related issues and know when to involve the vendorsWorking with Level 1 and Level 2 support teams to provide comprehensive training, documentation, and supportEnabling super-users (by training and performing knowledge transfer) to leverage IT systems for business process automation and optimizationWorking with cross functionally teams within Global IT and within the Enterprise Project Management OfficesDeveloping standard enterprise-level PPM reports and dashboards for the organization; either native reports or leveraging BI tools such as Tableau and Power BIWhat you'll need (Required):Bachelor's degree in related fieldPrevious Adaptivework (Clarizen) experience8+ years of work experience as a business systems analyst or related IT experience (6 years required with a Master's degree)Great English skillsExperience managing enterprise SaaS solutions and external vendorsWhat else we look for (Preferred)Strong documentation and communication skills with the ability to explain technical terms plainlyDemonstrate creativity to develop and implement innovative, thought provoking, "out of the box" solutions and changesAbility to map, troubleshoot, and optimize interfaces with multiple systemsQuick learner of new applications and/or technologiesAdaptable to changing priorities and directionAbility to interact professionally with all organizational levelsExcellent problem-solving, organizational, analytical, and critical thinking skills Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervisionExperience working in complex, matrixed, and global business environmentsExperience working as an admin, developer, or analyst on Adaptivework PPM softwareExperience working in a project-based organizationExperience with Waterfall, Agile, and Critical Chain methodologies and Software Development LifecyclesExperience supporting platform integrations such as with Azure Active Directory, Microsoft Teams and SharePoint Online, Jira, and Data WarehousesAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, IT certificates, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
