**Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica**Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance.**Western Union powers your pursuit.**We are looking for someone who would be part of the Global Sanctions & Interdictions Team responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level in Western Union.**Role Responsibilities**- Responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level of technical/business knowledge.- Work will be a mix of both on-line and off-line duties and will be specific to one of the following functions: Government Sanctions Interdictions (GSI), Agent Victim Fraud (AVF), or Know Your Customer (KYC).- Will perform inbound and outbound phone interviews with customers, educating and raising awareness about consumers, Agents and/or Services Associates.- Responsibilities related to AVF are utilized all available tools and analyze relevant information in order to identify if fraud was committed against a WU location.- Will deliver customer support in relation to the identification process by handling the information inquiries and handling complaints.- Responsibilities related to KYC are responsible for identifying how Western Union services are being used by our frequent customers.**Role Requirements**- 0 years of experience required (ability to commit to 4-6 weeks of training required).- High School degree required.- Proficiency in English language mandatory.- Advanced Verbal, written and listening skills.- Analytical, Multi-tasking, reactive and attention to detail.- Ability to learn computer systems quickly.- Hybrid model (Depending on companies needs it may change).- Schedule: Rotative Schedule includes weekends.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**Your Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria Subsidy
