Associate OTC (Coyol, Alajuela)Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. As a key player of the finance operations role in Smith+Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes. Follow the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. Delivers the service to meet SLAs and KPIs and to ensure positive Voice of Customer feedback What will you be doing?Manage multiple customer accounts for delinquency and debt collection efforts.Send out past due notices for delinquent accounts or for missed settlement payments.Report address changes and maintain files regarding debtors for correct and current contact informationEnsure compliance with all Global Collection policies and procedures with emphasis to address any local specifics and requirements as needed.Collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.Ensure Customer ledgers are clean by minimizing aged items, disputes, unmatched credits.Achieving individual monthly cash targetsDeveloping and maintaining proactive working relationships with the sales and other finance teams.Coordinating customer's queries with the relevant departments for dispute resolutions.Proactive Customer relationship building, continually seek out ways to improve customer satisfaction, communication & query resolution.Negotiate Payments Plans, Solutions & Reconciliations with Risk Assessment.Ensure compliance with collections policies and procedures.What will you need to be successful?Should have experience and knowledge in Accounts Receivable (O2C) under Business to Business space.Experience of SAP (ECC6), MS (Axapta) and excellent MS Excel skills.Be a team player to achieve departmental targetsShould have an eye to details and work in sync with global processes.What will you need to be successful? Education: Bachelor Degree in Accounting, Finance, or Business or currently studying (desired).Experience: Minimum 2 to 4 years collections experience in an international environment (cash operations, credit knowledge can be an asset).Assertiveness and the ability to use own initiative and judgementExcellent communication skills and ability to maintain good relationships both internally and externallyFluent spoken and written in English.Physical Demands: Ability to work in an office environment and operate a computer for extended periods of time. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website ( Your Future: Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Employee Association, Parental LeaveFlexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship
