Business Development Manager

Strategic Thinking

Identifies the needs of the client

Develops strategy

Identifies issues and knows when to escalate them

Keeps informed of developments within clients’ organization and industry

Proposes practical and timely solutions

Relationship and Trust Building

Builds relationships and uses expertise to further develop understanding

Delivers excellent client survey results through strong leadership

Understands clients’ culture and shares at a local level

Communication at Senior Level

Considers approach and prepares in advance

Ability to influence without authority to ensure the needs of the client are fulfilled

Engages with internal stakeholders to deliver client objectives

Continuous Improvement

Responsible for ensuring excellent customer service and exceeding client KPIs

Identifies areas for improvement

Leadership

Demonstrates and promotes the company vision and values

Energizes and influences others to get the job done

Adapts influencing style to gain commitment around client strategy

Works collaboratively with internal and client stakeholders