We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in.We are hiring new Call Center Representatives!This is a permanent position with a flexible schedule.Choose the amount of hours you work after training from 30 to 48 hours per week!Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.We offer:- Extraordinary employee experience- Flexible schedule- Work from home in Costa Rica- Fitness subsidy- Education subsidy- Outdoor days (paid days to enjoy outdoor activities)- L.L.Bean products employee discount- Asociación solidarista- Life and medical insurance- Company doctorAbout you:- English Level: C1 (advanced verbal and written)- Strong listening skills- Customer Service oriented (respectful, friendly, proactive, courteous, etc)- High attention to detail- Ability to make decisions quickly- No specific career is required- No experience required (Call Center experience is a plus)About the role:- Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.- Our Call Center Representatives are the first point of contact for customers' product concerns- Engages with customers and is always ready to offer information on merchandise and services.- This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica._If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we're all in. Visitto learn more.Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.
