Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The Perks of being an Equifax Employee?
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
Grow at your own pace through online courses at Learning @ Equifax
What You’ll Do
Provide service to consumers/members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar products,
Assist and educate the consumers about the policies, procedures and information reported on the Equifax credit file and give the appropriate follow up to the member’s investigations.
Primary contact for all our external consumers/members of Equifax answering in-bound or out-bound calls in English regarding the credit report, credit information, products, policies, procedures and solving problems our customer will present on their interactions with our services.
Handle calls, requests and complains
Qualifications
At least 6 months of call center experience with strong customer service orientation.
French spoken (written and verbal B2 or C1)
Extra Points for any of the Following
Knowledge ofACRO/EWP, CIS, Salesforce
General knowledge of credit reporting practices, policies and procedures
Experience in sales
Excellent people skills and sensitivity to intercultural issues
Knowledge of Google Suite
Success Attributes of an Equifax employee; does this describe you?
Accountability
Bravery
Curiosity
Collaboration
Think and act differently
Trust
Ownership
Decide-Execute-Ship
Team Player, Adaptable, Proactive.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
Primary Location:
CRI-Heredia
Function:
Function - Customer Service
Schedule:
Full time
