Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!What you will be doingPRIMARY DUTIES AND RESPONSIBILITIES:Process Service Claims and Related Returns as well as Title Returns received via e-mail and phone on a daily basis and provide updates as requested.Communicate with multiple external and internal customersFollow up with customers for missing or additional details required to process service claim in a timely fashionAdhere to all procedures, work instructions, and regulatory requirements in performing the jobCommunicate with various internal departments on a regular basis for reported issuesMaintain accurate information regarding claims details and statusResponsible for providing customers and clients with accurate answers to service related questions and complaints regarding orders and services in a courteous manner. Escalates issues to the appropriate person as required.Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operationsRegularly reviews client specific training docs to make sure claims are processed according to documented processes. Other tasks as assigned - The Claims Specialist I will also be assigned other duties and tasks as required from time to time.What your background should look like Post-secondary education or equivalent in a related discipline;Minimum of 2 years experience in a warehouse customer service role;Strong work ethic, sense of responsibility, high level of attention to detail;Proactive customer focus;Ability to work in a team and independently as well as with minimal supervision;Ability to multi-task in a fast paced environment;Self-starter, efficient, organized;Capable of consistently producing high quality work under pressure and in a timely fashion;Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);Strong proficiency in order entry systems;Excellent problem solving ability; andMandatory ability to communicate clearly in English, Spanish, and French as required.The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Ability to operate in a production-driven environment and perform at a level that is 95% or greater of engineered standards.Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.Associate is required to stand, walk (or otherwise be mobile).Ability to deal with stressful situations as they ariseWhat Cencora offersAll team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.ScheduleFull timeAffiliated CompaniesAffiliated Companies: Cencora Costa Rica Limitada
