Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at Collections Associate - LATAMThis position will assist in handling portfolios comprising LATAM customers as well as accompanying, vital administrative tasks. Responsibilities:Identify overdue invoices and obtain payments from delinquent customers. Maintain accurate records of all communications with customers. Consult internal teams and follow up as needed to resolve disputes/concerns. Reconcile accounts/invoices with local, external accounting teams as needed. Send dunning emails and submit invoices to appropriate portal as needed. Investigate customers' credits and action as needed. Support internal adjustment processes. Attend regular meetings with line manager to discuss assigned portfolio. Call out to line manager any difficult collection circumstances. Learn and navigate all process nuances specific to each region. Obtain withholding tax certificates from customers. Fill out ACH/vendor documents. Investigate payment remittances from customers. Qualifications: Fluency in Spanish and English is crucial. At least 2 years of experience in B2B Collections within corporate environment. Capable of handling and prioritizing high workload volumes. Well-developed IT skills including Email, Excel, and PowerPoint. Excellent email writing and verbal communication skills. Knowledge of Salesforce and SAP is helpful. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
