We are still growing with new and exciting opportunities - Be a part of our team!Bill Gosling Outsourcing is looking for **Collections Agents **to work in our beautiful office in Heredia, Costa Rica.As a **Collections Agent, **you will:Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow-up actions until the customer issues are fully resolved.**Key Responsibilities**- Negotiate payment terms/arrangements if applicable.- Review account status/information thoroughly to understand the customer's inquiry/need.- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.**Requirements**:- Previous experience in Collections is preferred- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?**About You**- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral- Ability to connect with customers with empathy and offer helpful solutions- Strong negotiation ability to persuade customers to make payments- A desire to grow and drive your career forward**Why work with us?**- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation- Annual merit increase- Asociacion solidarista- Dental Benefit- SmartFit Partnership- Employee Discount Hub (Discounts in restaurant, hotels and flights)- Free parking for all employees- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company**About us**Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.**Where are we located?**We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.**CHECK US OUT!****Job Types**: Full-time, Permanent**Salary**: ¢900.00 - ¢950.00 per month
