Our Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business divisions and markets for the Americas region.- Primary Responsibilities:- High external customer interaction, high communication skills and negotiation.- Analyze and work towards issues troubleshooting, root cause fix analysis.- High analysis of customer account debits and credits, netting, offsets opportunities.- Support the execution of OtC processes for America´s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.- Timely account analysis and prompt escalation of disputes, claims, past due receivables.- Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.- Manage bad debt, write off, refunds processes.- Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute/claim resolution, other)- Perform month end activities and/or reports for individual and team activities as needed. Perform other duties & projects as assigned.- Support Service Center activities, be a team player and a strong liaison with third parties.Main Requirements:- Bachelor's Degree in Business, Accounting or Finance (Or career in progress)- Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)- Minimum of 1 year of experience in order to cash processes (order- Good Business Level fluency (oral and written) in Spanish and English languages- Problem solving and analytical skills with a proactive management style to implement- Team player with a focus on collaboration- Strong communication, interpersonal, and organization skills required- Customer service skillsPreferred requirements:- Experience in a finance or accounting department of a multinational company multinational- SAP experience- Accounting /Finance backgroud- Pharmaceutical Industry experience**Search Firm Representatives Please Read Carefully****Employee Status**:Regular**Relocation**:No relocation**VISA Sponsorship**:**Travel Requirements**:**Flexible Work Arrangements**:**Shift**:**Valid Driving License**:**Hazardous Material(s)**:**Requisition ID**:R280709
