Communications & Change Manager

:Leading internal and external change plans and activities to support GBS program enablement and the business by driving the successful completion of plans.Responsible for communications and change plans – people, processes, and systems/enabling technology.Delivery of high-quality change communications content, enabling customer/partner awareness of the project details and changes throughout the project lifecycle, including communications via email, presentations, newsletters, regular updates, etc.Change impact analysis to ensure all changes are detailed, understood, and mitigated.Change readiness assessment activities to collect feedback about readiness and activities required to support the project launch dates and resolution activities.Customer engagement enables awareness and understanding of the objectives and required details.Leads Change Agent/Champion networks supporting the change efforts.Supports training activities to ensure readiness for project launch.The execution of all change activities and report-out during various forums and toll gate reviews, etc.Minimum Requirements/Qualifications:Excellent communication experience – verbal, written, and presentation.Experience in delivering high-quality content that communicates complicated changes.Proficiency in the English language (verbal and written), other languages a plusExperience in leading change in a multi-geographical environmentGBS or shared services experience is an advantage.Experience, understanding, and a passion for organizational change.Success in building collaborative partner relationships with a wide range of colleagues.Ability to operate independently, lead through ambiguity and change, and capable of balancing multiple projects and timelines simultaneously.Ability to handle confidential information in line with confidentiality expectations.Bachelor's degree preferred.