**Job Description**:- Customer Experience Operations Coordinator -New Health Care Company- 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:- Proven category leadership- Exposure to attractive end-markets- Innovation mindset driving improved patient outcomes- Collaborative customer relationships- Deep global regulatory experience- Operational excellence and strong cash flow- Strong sales growth and profitability with significant recurring salesWe expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".Primary Duties & Responsibilities:- Gather and analyze data for the team and identify specific opportunities related to EX and CX; to include Customer First, Customer Surveys, QA Audits and any other Voice of the Customer (VOC) tools.- Provide analytics support for selected projects- Test business processes, recommends improvements, and Provides technical support and guidance in all aspects of design and development of automations.- Create reports, dashboards and visualizations related to EX & CX- Analyze process issues and bottlenecks to make improvements related to EX & CX- Develop and maintain reporting tools used to perform data discovers, analysis and modelingRequired Qualifications:- IT Bachelor's Degree or higher from an accredited institution.- Proficient knowledge with business intelligence and data visualization tools.- Proficient in transact SQL language and relational databases- Proficient in statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.- Advantage Center experiencePreferred Qualifications:- Data Science Foundations.- BI platform experience such as: Tableau, Power BI.- Experience in Data Engineering Architecture (such as Snowflake, Azure, MSSQL).- Basic in LSS & Agile Methodology using tools such as JIRA- Ability to work both collaboratively and independently- Ability to consistently multi-task and remain highly productive- Flexible & Adaptable - with schedule, workflow processes and priorities in a rapidly changing environment3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.3M Global Terms of Use and Privacy StatementPlease access the linked document by clickinghere,terms.
