Customer Service Administrator S2 Cr

Job SummaryEducation Bachelor's degree, or equivalent experience Experience 2 years of relevant work experience supporting a sales organization 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment Essential Duties and Responsibilities Respond to customer inquiries via phone, fax and email including edits to existing orders, tracking inquiries, proof of delivery, order status, sales contact information, etc. Enter fax, phone, and email orders for disposable Breast & Skeletal Health products into Oracle Order Management. Manage iStore inquiries, assist with basic troubleshooting and escalate to IT if necessary for additional issue resolution. Research disposable order pricing discrepancies and to help identify the root cause of discrepancies and work with National Contracts to see the issue through to resolution. Process returns and credit and rebills for unwanted orders, missing items, incorrect orders, duplicate orders. Assist with processing of internal orders (UUI) for our field sales team. Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers. Participate and/or lead ad hoc projects focused on continuous improvement. Collaborate and build strong relationships with internal teams to support needs of the customer support team and our customers. Skills Superior communication skills – verbal, written and presentational Strong interpersonal and organization skills Dedicated to ensuring quality standards are maintained in all functions and responsibilities Acute attention to detail and accuracy Ability to adapt in a fast-paced environment and prioritize with competing deadlines Problem analysis and solving ability Willingness to take initiative and make decisions Demonstrated strength in achieving great customer experience Passion for customer success in a competitive and changing market High energy, self-motivated, proactive, goal oriented and enthusiastic Enjoys collaboration and embraces teamwork Solid knowledge of Microsoft Office, especially Word and Excel Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must Salesforce.com experience desired