At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The Perks of being an Equifax Employee?
- We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential.
- . What You’ll Do
- Provide guidance to handle difficult client situations, effectively identify simple to complex problems and tale appropriate steps to solve them.
- Work closely with the Management team to monitor the team's achievements.
- Coach and Mentor the team, propose ideas to promote improved service and customer satisfaction
- Handle updates; follow ups, requests and complaints
- Collaborate and partner with other team members and internal departments like WFM, RPA, OpEx, IT, QA and Training.
- Participate in special projects or assignments when requested, as well as proactively work onteam and individual efforts to achieve departmental and company goals.
- Ensure compliance with company’s procedures and policies is met.
- Execute reporting of metrics: including, but not limited to: volume handled, quality, attendance, service level agreements. Qualifications
- 3 years of work experience
- 1 year minimum at a call center environment
- 6 months of experience as a Backup/Floor Support or SME
- Fluent in English skills both oral and written (C1)
- Knowledge of G-suite programs (Sheets, Docs, Slides, etc.) Extra Points for any of the Following
- Schedule Tuesday to Saturday (Sunday, Monday Off) from 9:30 am to 7:00 pm (Schedule flexibility and able to work overtime when needed).
- Solid analytical & problem solving skills
- Excellent people skills are essential with sensitivity to intercultural issues.
- Strong sense of urgency
- Proven ability to multitask and handle a variety of responsibilities
- Must be able to work individually, at the same time have teamwork skills
- Exceptional work ethic and attitude
- Requires minimal supervision Success Attributes of an Equifax employee; does this describe you?
- Accountability
- Bravery
- Curiosity
- Collaboration
- Think and act differently
- Trust
- Ownership
- Decide-Execute-Ship
