Customer Service Representative

Sr. Analyst - Prod OpsQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • Update required applications & tools and keep SME and TL informed of new issues. • Respond through email and chat. • Meet/Exceed targets set within the key research activities(Talent Research & Data Management). • Ensure exceptional viability / accexptance rate.Process Improvements and Adherence: • Meet process SLAs / metrics – productivity and quality targets within the established timelines. • Ensure process guidelines are followed and met as documented. • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions. • Adhere to security practices set by organization.Project Control, Management and Review / Program delivery: • Receive tickets/work on issues related to respective process. • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.Customer Relationship Management: • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.People/Team: • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities.Personal Excellence: • Record own attendance and time sheet related data. • Complete mandatory training for self as identified. • Align individual goals with team objectives (work cohesively with the team).Must Have Skills Speaking EnglishMS ExcelMS OfficeEmployee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 26 2024