Customer Service Representative For Pooling - Healthcare Account

Snapshot of the role: The Customer Service Representative (CSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required to achieve resolution and emotionally connects the customer with the client's brand. The CSR reports to the Team Leader. Core Responsibilities: Show up for assigned shifts and follow scheduled lunches and breaks Care for customers in accordance with ClearSource standards of quality: o Accuracy – always give only correct information and follow established processes o Connection – emotionally connect the customer with our client's brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider o Ease – focus on one-contact resolution while minimizing the customer's time and effort to resolve the issue Attend to all the members' and providers' concerns in a timely approach Formulate and ask relevant and important questions Keenly document the transaction and customer interaction using the approved tools provided by the company Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients Collaborate with other CSRs, other departments, or clients to find appropriate solutions Utilize Clearsource tools and other resources as needed Complete all compliance trainings on time Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy) Perform other duties responsibilities that may be assigned from time to time Requirements At least High School Diploma Must have 1 year of experience in handling healthcare account or 2 years experience of taking inbound calls. Excellent communication skills Amenable to work on a shifting schedule Must have a stable and back up internet connection at home (at least 25 mbps) Benefits 100% virtual Work from Home 15 days of Vacation Leave per year which is earned 1.25 leave credits per month Private Medical Insurance with BMI $50,000 Medical consultations, primary care and medications at 100% 100% medical care for accidents Hospitalizations