Customer Service Telecommunication Specialist I

The Opportunity This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.As the Customer Service Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.What You'll Do • Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator• Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)• Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative• Perform outbound calls to Sales Representatives to confirm receipt of case information• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.Required QualificationsHigh school degree.+1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.This position is office based.Language Proficiency Fully Bilingual (English and Spanish) C1Preferred QualificationsExperience in the biotech, bio-instruments or medical devices industries.