**About Us:We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and **rewarding workplace** where everyone may thrive and significantly **impact the industry**. Come and be a part of our inspiring team by joining us!**About the role:**What You'll Do:- Serve as a primary point of contact for multiple teams, including Customer Service, regarding player inquiries and unresolved bets.- Investigate and effectively resolve potential issues, including the escalation of time-sensitive matters.- Escalate complex customer issues to the team manager and relevant internal departments.- Aid customers in tasks such as registration, bonuses, participation in marketing campaigns, verification, payouts, deposits, resolution of technical issues, and any other inquiries.- Promote brand promotions to customers, providing updates on ongoing campaigns to sustain their engagement.- Stay well-informed about new information, policies, and procedures.- Identify patterns indicative of fraud or gambling-related concerns and escalate as necessary.- Develop a comprehensive understanding of our products and tools, encompassing specific features of casino, live casino, sports betting, and games, along with proficiency in the tools associated with each product.- Contribute innovative ideas and provide constructive feedback to enhance operational processes, continuously striving for improvements and showcasing creativity.**About You:- Demonstrated experience in customer support roles and previous iGaming experience is a plus.- Experience in a Sports betting environment is considered an asset.- Proficiency in English is essential, knowledge of Portuguese and/or Spanish is an advantageous asset.- Excellent communication skills and a strong customer service orientation.- Adept at active listening, displaying empathy, and engaging in delivering exceptional service.- Ability to work both independently and collaboratively within a team.- Flexibility to accommodate varying shift schedules, including weekdays, weekends and nights.- Exceptional attention to detail and commitment to accuracy.- Strong aptitude for problem-solving and effective performance under pressure.- Demonstrated good judgment and ability to manage stressful situations.- Demonstrated positive attitude, adaptability, and a can-do approach.**What We Offer:- **Fully-remote** work.- Private** health insurance** allowance.**- **Paid vacation leave.**:- **Monthly lunch allowance.**:- **Monthly remuneration: €825,00**- LinkedIn- Instagram
