Customer Support Representative (Dispute

**Customer Service Supervisor Job Description****What you'll do**- **Respond to the Assistel consumer line**- **Comply with metrics and overall performance expectations**- **Identify consumer needs via thorough analysis of the consumers' credit file**- **Properly document of follow-up actions for partner departments best resolution**- **Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office work frame**- **Maintain complete and accurate client and project information**- **Serve as a liaison between the consumer and the client for best case resolution**- **Accountable a for any update required in cases resolution process****What experience you need**- **Fluent in English/French skills both oral and written**- **Knowledge of G-suite programs (Sheets,Docs,Slides,etc)