JLL supports the Whole You, personally and professionally.This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide onsite customer support by working in-office 3 or more days per week, with optional work from home days the remainder of the week.Provide timely and friendly customer service to client employees seeking information about commute options.Become a Subject Matter Expert (SME) on commute modes available to employees.Coordinates distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials.Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee commute experienceConducts customer facing virtual events and presentations specialized in outreach to client employeesEngages with client employees via online showcase to present benefit information and conduct Q&ACollaborates with on-site teams within the commute program to engage with the client employees and promote the programCoordinates van pool groups schedules and documents.Utilizes the digital platform to manage employee parking assignments, waitlists, and permit requestsIdentify program and process optimizations and provide recommendations to improve efficiency, productivity andPerformanceWorks with local garage management and reception teams to process and distribute physical garage access devices for new and closed assignments on weekly and monthly cadencesTrack program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behaviorand program performance using data collected by the digital platformEnsure consistent data by auditing internal systems with records from external and internal stakeholder teamsAssist with onboarding of new team members including interviewing and trainingDevelop an understanding of commute management platforms to ensure content integration with client systems and platforms.May perform other duties as assigned or requested by managementSUPERVISORY RESPONSIBILITIESNo formal supervisory responsibilities in this position.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCEHS Diploma or GED and 1 - 3 years of customer service experience required, transportation experience or knowledge of transit systems a plus.COMMUNICATION SKILLSAbility to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.Ability to effectively present information to an internal department and/or large groups of employees.Comfortable presenting in front of a large audience though virtual sessions.Comfortable meeting and engaging with new people.Warm and engaging demeanor.Ability to assess circumstances, empathize and offer help.Excellent written and verbal communication skillsRespond to high-visibility escalations in a fast-paced and demanding environment.FINANCIAL KNOWLEDGERequires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.REASONING ABILITYAbility to understand and carry out general instructions in standard situations.Ability to solve problems in standard situations.Requires basic analytical skills.OTHER SKILLS and/or ABILITIESBasic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.Ability to present information in an interesting format that engages the audienceAbility to work independentlyExcellent organizational and time management skillsTeam player willing to help others with questions and tasksMust work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.Ability to work flexible work schedules based on business need.May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly.Strong problem-solving skills. Highly adaptable and flexible.Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals
