**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking. Make It Matter.**You are a specialist in a process, workstream or area in Mondelez International Business Services, working to support impeccable service operations.**How you will contribute**You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.**What you will bring**A desire to drive your future and accelerate your career. You will bring experience and knowledge in:- Your specific process area- Working in a shared service organization- Being a good team player and influencing others- Process design and mapping, and business requirement gathering experience**More about this role**We're looking for an individual to come join the Service Management team and help drive our employee communications and knowledge strategies to life for the North America and Latin America region. This role involves working with different projects in communication strategies aimed at educating our employees on HR processes and designing trainings, quick reference guides and videos, as learning resources for the Employee Center.**Key **Responsibilities**:- Content creation- Provide support to different projects within the team- Wo rk well with cross-functional teams and exhibit outstanding organizational skills and attention to detail- Work well in group environmentsUnderstand customer needs and provide solution s**Who is a great fit?**- Strong oral and written English- Experience with the Adobe Creative Cloud: Illustrator, Photoshop, After Effects and Premiere required- A natural storyteller, energetic, with outstanding communication skills- Creative thinker, a complex problem solver and a team player who can positively and productively impact both strategic and tactical initiatives- Past experience in the fields of human resources, employer branding, and design- Time management, organization, problem solving- Customer service oriented**Education / Certifications**:Bachelor's degree in HR, graphic design, or related fie**No Relocation support available**:**Business Unit Summary**:**WACAM is Mondelez International's Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as **_Choco-Soda _**, **_Doña Pepa _**, **_Coronitas _**and **_Cua-Cua _**to over 190 million discerning consumers.**:Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.**Job Type**:RegularService Operations (Delivery)Global Business Services
