**BAT is evolving at pace - truly like no other organization.****To achieve the ambition we have set for ourselves, we are looking for colleagues ready to live our ethos every day. Be a part of this journey!****BAT Costa Rica IS LOOKING for an Employee Administration partner.****ROLE SUMMARY****What are the key objectives and expectations from this role?**Maintaining a good relationship with the main stakeholdersCustomer Service OrientationOrientation towards metrics and KPIs (Service Level Agreement, Process Accuracy)Follow the processes according to the Operating Procedures.**ACCOUNTABILITIES**- Carrying out high-level Data Administration on a day-to-day basis within the HR systems environment- Responsible for ensuring master data accuracy for payroll payments- Ensuring processes are followed within the BAT standards- Troubleshoot master data issues and execute master data changes to meet business needs.- Maintaining accurate records and documentation of creation and changes to master records to comply with audit requirements.- Fully understanding the effects of master data settings on how the system performs so that processes work and meet the customer's needs.- Process clients´ daily matters that are received with a high-quality service.- Ensuring the correct Internal Control process by month and the respective documentation for audit purposes and procedures.**EXPERIENCE, SKILLS, KNOWLEDGE****ESSENTIAL****Experience Required**- Two or more years of experience in similar roles- Must have proven ability to work in a high-pressure, fast-paced environment.- Dealing with SLA- Customer service oriented**Technical / Functional / Leadership Skills Required**- Database skills- Input skills- Teamwork, proactive, open to feedback- Experience with MS Office tools and data manipulation tools, Excel or another database, etc.- Experience in data warehousing and reporting technologies, e.g., Exactus, SAP Enable, etc.**Education / Qualifications / Certifications Required**- Bachelor's Degree in Business Administration, Human Resources, or a related field- English (intermediate)- Excel (Intermediate)- Portuguese (desirable)**BENEFICIAL**- SAP Knowledge- SuccessFactors Knowledge- Cherwell Knowledge**WE ARE BAT**At BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**- Global Top Employer with 53,000 BAT people across more than 180 markets.- Brands sold in over 200 markets, made in 44 factories in 42 countries.- Newly established Tech Hubs are building extraordinary capabilities for innovation in 4 strategic locations.- Diversity leader in the Financial Times and International Women's Day Best Practice winner.- Seal Award winner - one of 50 most sustainable companies.**BELONGING, ACHIEVING, TOGETHER**Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Bring your difference!
