**Role Purpose**AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives and are made to feel valued, energized and rewarded for their ideas and creativity.Global Financial Services (GFS) was formed in Q3 2018 through the merger of Global Finance Operations, Integrated Finance Solutions and Cash Generation. GFS is at the heart of the Finance function - accountable to the AstraZeneca (AZ) Group for the design and delivery of high quality, simple to operate transactional finance processes that enable our customers to focus on AZ's strategic priorities.The creation of the Global Financial Services (GFS) centers in Warsaw (Poland), Kuala Lumpur (Malaysia) and San José (Costa Rica) will transform the AZ Middle Office and Back Office to a central function, supporting the business regions through simplification, standardization across the globe, and a structure that is scalable to support the bold ambition of becoming a $50bn company by 2025.We have exciting opportunities to join our GFS Center in San José, which will establish best practices and be responsible for providing support to embedded finance (CFOs and country business partners and or BPs in Manufacturing).**Role Profile**This position is responsible of supporting the Contract to Cash activities related to Collections within the Global Finance Transactional Services OrganizationThe role will support the execution of the global process design, the implementation of service delivery model and the process roadmap for the global Order to Cash process.This role is accountable for supporting the operation of global Contract to Cash processes and programs across the organization to ensure an effective, efficient, and controlled way of operating within the US and Canada. This individual will partner with broader Finance teams to support the Accounts Receivable operation and ensuring the global goals are achieved.**Key Responsibilities**General Responsibilities- Documentation of process design, desktop procedures, governance, templates, policies and training materials.- Perform OTC related reconciliations where/when needed and ensure accuracy and completeness.- Support internal and external audit requests by providing the documentation or data requested to ensure processes are performed correctly.- Liaison between internal and external customers.- Review and support refund requests sent by customers and verify aging to ensure this can be process.- Ensure Month End activities are completed within the SLA.- Document customer interaction and follow up when required to ensure customer payment.- Ensure all incoming payments are allocated and reconciled & perform regular account reconciliation.- Prepare and issue customer account statements and other required documents to support collections process.- Research any open invoice disputed by the customer, facilitate the dispute details to the Customer Operations team to support dispute resolution.- Analyze customer payment behavior and use the information in prioritizing collections activities and escalate when necessary.- Maintain accurate customer contact details.- Actively contribute to the achievement of the business KPI's.- Perform debt analysis and support the Global Collections Manager with insight.- Review aging debt, highlight doubtful or bad debt & propose for third party debt recovery or litigation where applicable.- Manage customer reimbursements.- Support team members through proper knowledge transfer, sharing of resource, knowledge and experience and best practice.- Ad hoc tasks as and when required.Continuous Improvement Initiatives- Work with the Service Delivery teams understand the root cause of the service issues to resolve process related escalations and identify continuous improvement and transformation opportunities from a delivery / service perspective.- Participate in Lean activities to identify possible improvements in the process.- Identify process improvement opportunities through elimination of redundant activities and support process automation initiatives.Stakeholder Management- Attend key governance meetings and provide inputs as required.- Be involved in daily / weekly huddles with business/ customer teams to be aware of the day-to-day issues and escalations and to understand major process gaps to drive process changes and improvements.- Support the Global Process Owner/Global Process Leader in steering the Order to Cash strategy and delivering targets.- Act as a point of contact for escalations.**Essential Criteria**- Bachelor's degree or equiva
