Forecasting Analyst / Call Center

Our important Customer is looking for a Forecasting Analyst.

Transferable Skills:
- Advanced knowledge of call center management and all related calculations
- Advanced knowledge of various forecasting / scheduling software
- Strong analysis skills, understanding complex formulas, data transformations and record keys from multiple sources
- Strong organizational skills
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Strong interpersonal skills
- Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion
- Effective organizational and time management skills
- Ability to work independently with minimal supervision
- Capability of problem solving

Qualifications:
- Some college desired with mathematical or statistical course work
- Minimum of one (1) year of experience forecasting in a mutli-channel call center environment
- Minimum of one (1) years of experience in trend analysis
- Spreadsheets with advanced formula application and database software (e.g. Excel and Access) experience required
- Strong knowledge in Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software
- Experience utilizing a major ACD system.

English Level: C1

Ciudad: costa rica