French & English Fulfillment Analyst

You will act as the point of contact for internal and external customer's onboarding requests.Work closely with stakeholders across the organization including Sales, Fulfillment teams, to name a few, in order to provide a comprehensive and seamless boarding experience.**What you'll do**:- Provide post-sales support required to deliver products and services, including installation, delivery, and maintenance.- Coordinate customer requirements with internal teams and ensure that customer is set up for organization to deliver agreed upon product or service.- Perform quality control on processed requests.- Prioritize and coordinate execution of requests for a timely and accurate service delivery.- Track/follow up on status of each request, keep Customers/Partners informed about request status and respond to questions or inquiries.**What experience you need**:- 1+ year of back office or customer service experience.- English skills both oral and written (B1+)- French skills both oral and written (B2 or superior)- Typing 25+ words per minute.**What could set you apart**:- Knowledge of CIS/ACRO, EZboard & Salesforce.- Bachelor's degree preferred- Knowledge of Microsoft (excel, word, PowerPoint) and/ or Google Suite.- Strong attention to detail.We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.