At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.Are you passionate about Aviation, or looking to break into this space whilst looking for a rewarding career? If so, keep reading…As a Fuel Logistics Specialist, you will be the face of our Aviation segment, delivering exceptional customer service to our Global Clients. You will handle a variety of tasks, from coordinating fuel orders, resolving issues, providing quotes, and updating records. You will work in a fast-paced environment, where no two days are the same. You will need to be confident, calm, and decisive. We believe in flexibility, meaning you can balance working from home as well as in our state-of-the-art office in Canary Wharf.You will be part of a diverse and supportive team that spans four continents but works together as one. You will collaborate with other departments to solve complex problems and ensure customer satisfaction. We also collaborate with other departments to solve complex issues which results in a high level of customer satisfaction (99.8%) You will also have the opportunity to grow your skills and career within WKC, a leading company in the Aviation industry.To succeed in this role, you will need:A natural curiosity and passion for all things Aviation-related.2+ years' experience in a telephone customer service or sales based roleAdvanced English Level - C1High standards of accuracy and attention to detail.Ability to meet and exceed Key Performance Indicators and Service Level Agreements Attention to detail is a must for this roleIdeally coming from an environment where Governance, Compliance and Error rates are adhered to at all timesA motivation to exceed expectations every day.A strong team spirit and a positive attitude.Empathy, professionalism, and respect for others.Excellent English communication skills (both written and oral).Adaptability and resilience in an ever-changing fast-moving environment.Proficiency with technology and multiple systems.What personal characteristics help our team be successful:Self-motivatedAdaptable and flexiblePositive can-do attitudeStriving for excellenceEmpathic What can you expect to receive in return for your commitment:Working with industry renowned professionalsA supportive and collaborative environmentA personalized development plan to help you overachieve in your careerThe potential opportunity to travel and see the worldIf you have these qualities and are ready for a new challenge, apply now and join our Fuel Logistics team!Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at:
