About the role:Boston Scientific's IA Production Support Team will be part of the Global Business Services IA COE that allows us to optimize and automate processes to drive strategic value. The IT Business Analyst will provide support and maintenance of the GBS IA Automation Anywhere application together with reporting solutions which include Tableau, Power Apps, Power Automate, HANA, Alteryx, SQL. The analyst is responsible for assisting in production patching, DW scheduling and optimization, and monitoring the production servers. The process analyst will act as a release manager for automation projects. The ideal candidate will also work on performance optimization, trending metrics and dashboard enhancements. In addition, the analyst will manage ticket requests from end-users, analyze and take appropriate actions. The IT Business Analyst will also be responsible for managing the team in Costa Rica. Your responsibilities include: Monitoring the DW in A360 Control Rooms Monitoring the Reporting solutions as they run. Server Patching and VDI Patching DW Scheduling Production Monitoring Status's Updates Metrics Monitoring and Optimizations Ensure business processes are stable after a new system implementation (or change) by understanding the impact of the changes on the process. Interface with other cross-functional Analysts to ensure enhancements support and complement other business systems. Supports end-users in the day-to-day application of the system by discussing and solving problems (problem resolution, running queries, providing first-line support) Supports reporting solutions and work with team on-a-need basis. What we're looking for Basic Qualifications Bachelor's degree in business administration or information Technology required. 1-2 years' experience in production application support or business-facing IT role Strong written and oral communication skills Agile/Lean process knowledge. Excellent analytical and problem-solving skills, including root cause analysis and data analytics. The ability to conceptualize automated solutions and understand the prescribed design architecture. Work with developers and application owners to implement the change & document it. Excellent interpersonal skills, ability to influence at all levels from multiple departments and geographic locations, awareness of cultural differences. Ability to solve problems collaboratively and build strong relationships. Team player, flexible, and committed to quality process and outcomes. Strong organizational skills, and the ability to prioritize multiple concurrent tasks. Process orientation with strong attention to detail. Good understanding of ServiceNow as a tool for ticketing purpose and reporting. Preferred Qualifications: Business process automation Experience in any one of the tools (Orchestrator, Control Room) is a must. preferred. Experience with some or all the following programming languages is preferred: Microsoft Technology (VBA, .NET, Windows, SQL Server, Web Services) Scripting languages (e.g., python, SQL, Power Automate, ETL, API, JAVA) Hands on experience with Troubleshooting and Debugging Good knowledge of windows server, Virtual machines, and SSL A strong, demonstrable record of customer service. Requisition ID: 580961 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life's work.
