**Introduction**At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.**Your Role and Responsibilities**- The 1st line manager will have operational responsibilities up to 35 employees providing executive assistant support to North America and Costa Rica-based IBM executives. This position includes full responsibility for all personnel matters such as workforce planning and guidance/coaching of staff to ensure that business objectives and client requirements are met. In this role, the manager must effectively manage business operations, handle internal client escalations, identify issues and implement actions that will result in high client satisfaction. Additionally, it is expected that the manager builds a business relationship with the IBM Executives assisted by the team under his/her, making the manager accountable for an average of 150 clients and their satisfaction with the GA service.This manager will be responsible for the Executive Administrative Assistants who have a work schedule based on the US EST and CST. Therefore, this manager currently needs to support his/her team from 6:00 AM to 3:00 PM from March to November and 7:00 AM to 4:00 PM from November to March. It is expected that the current role will also cover the US PST schedule on occasion from 9:00 AM to 6:00 PM, from March to November, and 10:00 AM to 7:00 PM. Please note that this schedule may change based on business needs (within the options already shared).**Required Technical and Professional Expertise**- A minimum of 2 years of work experience in Leadership roles (People Manager)- Organizational, multitasking, and decision-making skills are essential- Able to motivate and coach new employees- Detail Oriented- Excellent Customer Service Skills- Ability to communicate effectively- Advanced English skills- Experience managing client escalations- Project Management skills**Preferred Technical and Professional Expertise**- Intermediate Excel skills- Experience working with IBM Executives**About Business Unit**IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.**About IBM**Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.**Location Statement**IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
