Global Service Desk It Associate

Company Description Eurofins Scientific through its subsidiaries believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA. With over 45,000 staff in more than 800 laboratories across 47 countries, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostic. The Group objective is to provide its customers with high-quality services, accurate results on time and expert advice by its highly qualified staff.

Job Description

The Global Service Desk IT Associate, is the person in charge of solving the different problems related to equipment, systems, permits, licenses, as the first contact for all the internal customers of the company in its different business units.

Qualifications

- High School Diploma ( mandatory )
- Student of the engineering career in systems, networks or related field (Desirable)

- English level of 90% or higher (mandatory)

- 2-3 years of experience in service desk

- Problem solving oriented

- Oriented to excellence in customer service

Additional Information

A commitment to top quality

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions on risks and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.