Guest Experience Agent – Four Seasons Resort TamarindoAt Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture and Nature. The local community and their warmth are a key component of our guest experience and our Guest Experience Agent will imbue a passion for this destination and the Culture.Be You:Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.Checks guest out of the hotel, preparing and explaining the bill.Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction Master Your Craft:Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Connect with us…Join Our TeamWork on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests
