You will be assisting customers over the phonechat in English by utilizing probing questions to fully understand their issues, use decisionsupport tools and resources to resolve customer concerns that are nonstandardunstructured and require some clarification or conceptual thinking.
Health Care and Insurance Support.
RESPONSIBILITIES How we would like you to help us
Ensure service delivered to our customers meets contractual Key Performance Indicator KPIs.
Clarify customer requirements probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandardunstructured and require some clarification or conceptual thinking.
Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
Maintain broad knowledge of client products andor services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Offer additional products andor services.
Track, document and retrieve information in call tracking database.
SKILLSEXPERIENCEKNOWLEDGE What wed like to see in the candidate
High School Diploma
o90 of verbal and written communication skills in English
6 Months of Previous Call Center experience
Courteous with strong customer service orientation.
Strong computer navigation skills and PC Knowledge.
Ability to learn, including strong problem solving skills.
Skilled in multitasking including the ability to be flexible and adapt to changes quickly.
Ability to work as a team member, as well as independently when needed.
Participate in activities designed to improve customer satisfaction and business performance
Dependable with proficient attention to detail.
Tolerance for repetitive work in a fastpaced, high production work environment.
Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner.
COMPENSATION AND PERKS
We offer competitive salary for all entry levels plus performance bonus and benefits.
Working hours and days vary by account and are based on Clients needs. Training is normally Monday Friday
Asociacion Solidarista.
On site Doctor.
Nutritionist.
Emergencias Médicas.
Cafeteria.
ATMs on sites andor close by.
Paid training.
University discounts.
Parking space.
Referral program.
Entertainment areas.
Medical services discounts.
SPECIAL NOTE
Thank you for your interest in Concentrix To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.
