**HR Front Office Jr Associate**When you show proactivity and ambition, we'll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we'll help you get there. **Be better together. Be Bayer.****YOUR TASKS AND RESPONSIBILITIES**- Perform HR Manage Employee Inquiry Process by providing services that deliver solutions that meet customer expectations and maintain positive, lasting customer relationships.- Demonstrate excellent verbal and written communication skills.- Educate constituents in HR processes and how to use related HR tools/resources; required technical knowledge of how to use systems such as customer relationship management tool, HRonline portal and Bayer's careers website.- Utilize excellent problem solving and research skills that identify the issue in question, analyze the path to resolution and drive results by following to conclusion.- Resolve majority of basic to intermediate-level inquiries; escalate more complex issues that require HR Specialist for review and response.- Use available knowledge management tools and system resources to respond to service inquiries; create or update new knowledge articles and conduct content quality review approvals.- Document inquiries and provide solutions; track commonly asked questions and provide input for process or service improvements.- Act independently with mínimal supervision using sound judgment and be accountable for following established policy and procedures, including adherence to all data privacy and compliance requirements.- Perform diverse range of basic to more complex administrative and operational work activities on a daily basis in support of various HR processes.**WHO YOU ARE**- High School Diploma and or equivalent with 1 year of related experience.- Preferred experience in Human Resources, and/or Customer Service.- Excellent English verbal and written communication skills.- Strong communication and customer service orientation.- High degree of reliability and motivation.- Eager to learn and flexibility in adapting quickly to a changing process environment Competencies.- Exceptional interpersonal skills with strong focus on customer satisfaction and service quality.- Excellent team-oriented skills.- Good analytical and problem-solving skills; monitor data and metrics.- At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society._**Application Period**:**02/08/2024 02/15/2024****Reference Code****811836****Division**:**Enabling Functions****Location**:**Costa Rica : Heredia : Heredia****Functional Area**:**Human Resources****Position Grade**:**SS4****Employment Type**:**Regular****Work Time**:**Full Time
