Hr Help Advisor

The Customer Care Specialist maximizes the value of HR Services and Operations by providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees.**What you´ll do for Us**- Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for HR processes as payroll, benefits, workday or policy inquiries and other HR related requests- Determine and provide accurate first contact Resolution and key on demand data when necessary- Ensure the best customer experience by managing our associates' cases from end-to-end and anticipating future possible questions- Add value by actively identifying process improvements, proactively raising missing or incorrect information that needs to be optimized, making sure these gaps are properly logged.- The proper usage of all available tools and an appropriate case management- Be responsible for all cases assigned, making sure to follow up with each of our vendors and teams involved, to provide exceptional service and to meet the established resolution time- Keep a constant and proactive communication with our partners from different teams- Be responsible for your career and development, identifying growth opportunities and working with your manager on your development plan, combining self-awareness, action and intentionality.**Technical Skills**- Human Resources Experience (preferable)- Customer-centric mindset- Experience interpreting data and drive Customer value- Strong customer service skills- Good at task/time management and following up on outstanding items- Strong problem-solving and analytical skills- Strong communication, oral, written, listening and interpersonal skills- Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization- Ability to develop networking and collaborate with other departments and stakeholders.- Ability to manage in a virtual working environment, fully utilizing technology and communication tools- Spanish 100%- English 90%- French 90% (preferable)