HR Service Associate (Coyol, Alajuela)Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing?Customer Service DeliveryDeliver a quality and professional service to all customersResolve day to day customer service enquiries, issues and complaints, escalating as appropriate, and deal with any service recovery.Provide efficient employee and pay administration and timely advice to customers on employee lifecycle activitiesEnsure that all employee data is entered into Workday and associated HR systems in a timely, accurate and consistent manner, to agreed standards and targets.Create and maintain documents, records and data to agreed procedures and standards.Ensure the service management system reflects the nature of the query to ensure a high level of customer service satisfaction.Action workflow requests in a timely and consistent mannerIdentify and escalate issues and incidentsLiaise with customers as required and in accordance with guidelines and parameters to ensure smooth operation of transactional services.Ensure a high level of confidentiality is maintained in all aspects of work.Ensure all corporate policies, standards and agreed HR Customer Service processes are adhered to by all staff, rectifying any non- conformities as appropriate.Employee Services AdministrationAdminister end to end employee lifecycle transactional processes, including joiners, movers, leavers, pay changes, special leave types and compensation and benefit administration for all employees and managers.Administer changes to individual's terms and conditionsAdminister the probation period, liaising with the line manager, escalating any formal issues to the HR Consultancy team.Administer deductions and calculate entitlementsEnsure the prompt and accurate processing of leavers.Pay and Reward AdministrationEffectively process pay data, documentation and information to ensure timely and accurate production of the S+N payrolls.Maintain accurate records and history of the pay and ensure all statutory documentation is correctly filed including miscellaneous and year end returns in accordance with the requirements of local legislation, Internal Audit and the local tax authorities.Deal with and comply with statutory obligations under pay and pensions as requiredAction voluntary deductions as authorized by the employee.Support HR Customer Services Advisors in relation to pay related queries, if and when required.Administer Sharesave and insurance claims and produce relevant correspondenceAdminister Reward/Benefit schemes on behalf of S+N.Contracts & Employment ComplianceAdminister and monitor the offer and on-boarding processes for internal and external candidates, including standard offers, background checks, issuing of contracts of employment, joining instructions, and on-boarding documentation within agreed timescales and service standards.Ensure accurate pre-employment checks are undertaken and recorded, using the appropriate technology.Provide timely, accurate advice to new starters regarding their induction, and S+N systems and processesEnsure all renewal employment checks are conducted in a timely and accurate manner.Provide reports to managers highlighting non-compliance with renewal employment checks.Continuous ImprovementUnderstand the needs of customers (internal and external) and continuously seek to improve customer serviceUnderstand all relevant performance indicators and use performance information to continually improve servicesContribute towards the HR Customer Service Delivery strategy, with a view to identifying means of improving performance. Assist in reviewing business processes as necessary.Coaching and TrainingProvide guidance and support to more junior members of the teamSupport with the delivery of training to new starters within the team.Referencia para candidatos internos: (B3 level) What will you need to be successful? Education:High School Bachelor´s Degree (minimum degree required).English Level B2+ (minimum required).Any other language that is required for given position. (desirable)Degree in HR or equivalent qualification preferred.Experience: 4 to 6 years of HR administration experience within a regional HR Shared Services organization.Working towards an HR related qualification or relevant HR experience.Experience of delivering to customer service targets within a complex environment.Experience of working in HR or Payroll team, ideally within a customer orientated commercial environment.A good understanding of employment legislation, its application and best practice for the relevant countries served.A good understanding of the HR employee lifecycle.Good Knowledge of S+N HR processes and proceduresA good understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycleAble to fully utilize standard Microsoft Office products and the application of Workday, HR systems and case management tools.You. UnlimitedWe believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website.Other reasons why you will love it here!Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.Work/Life Balance: Extra days off, birthday off, voluntary hours.Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave, Flexibility: Hybrid work model (for more professional roles), flexible schedules.Training: Training program, unlimited learning.Extra perks: employees association, and more…
