Hrss Case Support Specialist - Latam

**Responsibilities**:Provide customer solutions with seamless delivery of service and solve employee's inquiries by answering calls, cases and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.**Requirements**:- English level: Intermediate- 1 year of Customer service previous experience- Bachelor university degree in progress- MS Office (Excel, Power Point, Word, Outlook)- Analytical and problem solving skills- Consistently demonstrates clear written and verbal communication skills- Adaptable to change- Managing Diversity & Cross Cultural Understanding- Team work- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting