The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants and create presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirementsCreate, manage and maintain project plans and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performancereporting/advices/letters/noticesFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:Previous relevant experience preferredProficient in Microsoft OfficeGeneral knowledge of client reporting across the industry and our competitorsWorking knowledge of SQL environments and database queriesProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The HRSS Operations – Background Screening Specialist is an entry-level position responsible for providing operations support service to execute and monitor for completion new hire and existing employee background screening requirements as per the Global HRCC Background Screening Control ProgramResponsibilities:Support multiple geographically dispersed Recruiters, Recruiting Managers, HR and Risk Control Partners with varying degrees of background screenings requestsEnsures a high volume of background screening requests are submitted accurately, timely and with all necessary documentation to the appropriate background screening partners/vendorsServe as Background Screening Subject Matter Expert while managing the complexity of the many regulations and policies dictated by geography, Citi businesses and or job profile Monitor background screening results to resolve discrepancies found within background screens and determine appropriate final dispositions in accordance with established guidelines to determine final hiring decisionEnsures both regulatory and Citi background screening requirements/SLAs are satisfied before permitting employment/transfer to commenceEnsure the complete and accurate record-keeping of reports and documents that support the background screening completion to share with appropriate stakeholders as neededInteract directly & proactively with various levels of candidates, HR professionals and hiring managers (to include Senior Level, SVPs, Directors and Managing Directors) on sensitive matters pertaining to background screening and employment eligibility Manage workload through case management tool, to include conventional screening requests, rescreening projects and ad-hoc submissionsBe a brand ambassador for Citi, both in person and online. Provide a positive, high touch experience for all candidatesAct as a change agent - Identify process gaps, trends, or anomalies, and recommend improvements to existing practices Assist with the training and mentoring of new Background Screening SpecialistsQualifications:English level: AdvancedHigh school diploma degree finishedProficient in Microsoft OfficeProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsDesirable:PortuguesePrevious relevant experience related to production environment or share services environment/ HRSS Operations/support roleGeneral knowledge of screening practice and HRSS operations------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------
