Hrss Relationship Manager (C12) Hybrid

HRSS Relationship Manager (C12) is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support and processes.**Responsibilities**:- Contribute to deliver support for HR Stakeholders: HRPS, HR, COE, ER, etc. Facilitate alignment of the Operations Support infrastructure through focused technologies and processes- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations/escalations.- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage projects and influence others.**Qualifications**:- 5-8 years of experience managing processes, clients, etc.- Advanced English level- Experience in analyzing business requirements, searching for solutions, creating partnership with other teams, etc.- Ability to work unsupervised and adjust priorities quickly as circumstances dictate- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degreeThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.C12- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting