**The ICG Global Operations Training Partner will primarily look after the training of KYC Operations staff both in technical processes and soft skills and will act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer Technical and other knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits. Someone up to the challenge of a constantly changing and demanding environment while ensuring controls are maintained at all times.**:***Responsibilities**:- ** Management and delivery of the New Hire KYC Foundation Course for Banking, Markets and Citi Commercial Banking (CCB)**:- ** Deliver training to all business levels; operations to senior managers.**:- ** Ensure that all learning and development deliverable / queries / requests are delivered on time and to the highest standard.**:- ** Develop and maintain good client relationships.**:- ** Identify skill gaps on an on-going basis and design / amend training material and assessments and accordingly using the most appropriate learning interventions.**:- ** Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.**:- ** Maintain Good housekeeping: tracking attendance, on time publishing of training Invites, New Hire follow ups, publishing training material.**:- ** Strengthen the capabilities and enhance support within an already strong and collaborative team.**:***Requirements**:- ** 2-5 years of experience in learning & talent development.**:- ** 90% English required**:- ** Bachelor's degree/University degree or equivalent experience**:- ** Ability and knowledge on developing and delivering training materials / experiences for all levels on the organization**:- ** Capable of building effective networking at all levels**:- ** Knowledge in technology based learning is an advantage.**:- ** KYC / AML knowledge is a strong advantage.**:- **Job Family Group**:Compliance and Control- **Job Family**:Business KYC- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
