Proficiency in English and Spanish- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.- Excellent problem solving skills.- Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon.- Self-disciplined, diligent, proactive and detail oriented.- Strong organizational skills.- Ability to maintain high levels of confidentiality and data security standards.- Passionate commitment to Amazon's emergence as the world's most customer-centric company.Job summaryAre you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?We are looking for high-judgment individuals to join us as a Merchant Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces.Role Requirements - Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.- Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.- Experienced in the internet space and capable of succeeding in a fast-paced team environment.- Participate in other special projects/assignments as necessary.- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.- Achieve weekly productivity and quality standards for investigations.- Participate in other special projects/assignments as necessary.- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.- University Diploma- Experience and/or knowledge of fraud, risk management, data research, collections or banking
