It Customer Support - San José

Descripción del puesto
Role must be able to coordinate with teams comprised of Customers, Partner and customer resources engaging in the delivery of complex solutions that drive our clients vision. Must display executive presence and confidence to assist with managing relationships internally and with the customer.
The role acts as a trusted business partner to Premier Technical Account Managers (TAM) who support Premier customers. The role is responsible for assisting the TAM with the overall quality and satisfaction of the customer's services relationship.
Bachelor's Degree or equivalent experience required
Excellent written and oral additional language skills - one of the following: Spanish/English
Demonstrated experience in handling corporate customers (5 years)
Years of experience - 4-6 years minimum
Aptitude for IT and Technology (3 years)
A comprehensive understanding of technologies
Intermediate understanding of ITIL/Service Management processes
Escalation management experience (2 years)
Corporate customer relationship experience
Strong interpersonal & relationship building
Ability to learn and develop quickly.
Jornada laboral:
Tiempo Completo
Tipo de empleo:
Trabajo Fijo
Salario:
A convenir
Requerimientos:
Experiencia Mínima:
Sin experiencia