**Why join Stryker?**:Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.**Know someone at Stryker?**:**Who we Want**:- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.- ** Analytical problem solvers.** **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Job description:The IT Service Delivery Technical Analyst for Manufacturing SAP will support platform management activities serving as a partnered liaison between the business, IT Basis, IT Security and IT Functional Teams. This role is responsible for building strong, collaborative relationships across our IT and business teams.**What you will do**:**Operations**- Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.- Leads continuous improvement initiatives to mature operations and increase visibility into service performance.- Build and maintain strong relationships with IT and business teams- Partner with business and technical teams to drive consensus on the best solution to business demand and the delivery of solutions.- Define tangible use cases that align desired technology output to commercial objectives- Recommend business process and system changes to improve efficiency and business outcomes- Ensure clear communication between business stakeholders and IT technical teams**What you need**:- Bachelor's Degree required- Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, preferred.- ITIL certification preferred- At least 10 years of experience in the field of IT and Manufacturing.- Experience in at least one of the following functional areas: Finance, Quality Management, Manufacturing, Procure To Pay- Strong data analysis and problem-solving skills- Strong knowledge of PC skills working with large datasets (Excel spreadsheets, PowerPoint presentations, word).**Physical & mental requirements**:- Works independently without supervision.- Strong team player.- Ability to lead on and off-shore technical teams.- Works effectively with cross-departmental teams.- Excellent oral and written communication skills.- Ability to facilitate discussions across the team to derive solutions.- Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work**About Stryker
