Agency:HPS MagmaJob Description Summary:We're seeking an IT-Facilities Specialist to provides first level support to all employees in the company both on-site and remotely.Either properly resolves any/all Help Desk tickets that are generated or escalates the problem to the next level of support. Performs special projects as they are assigned. Creates software images and loads software on company computers.This role will be in charge to some facilities task assigned by management.Job Description:Some of the usual tasks would be:- Successfully troubleshoots and resolves Help Desk tickets as they are logged into the database by any appropriate means: phone support, in person, or remotely- Re-images, configures, personalizes, tests, and deploys computer equipment to employees- Maintains accurate inventory of deployed equipment and/or area of responsibility- Works on special projects as assigned by management- Works on special projects facilities related assigned by management.- When necessary, recognizes the need to escalate a problem to the next level of support or management, but retains ownership of the problem to ensure proper resolution- Properly ships equipment to remote sites or users as necessary- Maintains open communication with supervisor, keeping him/her aware of potential issues, daily tasks, and status of projects.- Educating coworkers about network security and best practices for computer usage.- Supporting the day-to-day operations of our computer networkYou Must Have:- 3+ years of professional computer troubleshooting experience (preferred)- Computer/Technology degree is required- Technology certifications are a plus (NOT required)- Windows 10- Mac OS- Microsoft Office / O365- Strong organizational skills- Computer hardware knowledgePREFERRED SKILLS- Teamviewer/Apple Remote Desktop- Kace Imaging / Intune / JAMF- Sentinel One Endpoint Security- Adobe Acrobat and Creative Cloud Suite- Microsoft Outlook- Active Directory account management- DNS/DHCP/WINS/SFTP/SMTP/SSH/FTP/IIS- Printing hardware knowledge- Exposure to backup routines and backup practiceSkills:Contract Type:PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
