Join our global TUI Musement IT Team based in San Jose, Costa Rica as an IT Specialist and provide a high level of service to internal and external customers.ABOUT THE JOBWork?closely with stakeholders supporting America IT team, who support primarily all TUI MM sites in Americas and Caribe region and secondly worldwideAs an IT Specialist, your focus will be on Deskside Support (In Person or Remote) that includes the following responsibilities but not limited to that:M365 supportW10 support (including imaging)Issues troubleshootingGeneral user's supportOnboarding of Users and devices, included but not limited to iPads, Fixed Phones, Mobiles and point of sales devicesSupporting the back-office where you will act as "Smart hands" for the back-office infrastructure such as but not limited to servers, firewalls, switches, NAS, phone systemYou may be asked to compile reports, track, and confirm inventory, or participate in special projects that go above and beyond their core and daily workYou will work not only to their local, and regional teams, but also be part of a global IT resource pool (and team)You are expected to commit to continuous growth and develop of your IT skillset including excellent development of use of soft skillsABOUT YOU**Strong customer service skills**: polite, professional, and polishedSpeaks and writes fluent EnglishStrong IT experience, working hands-on with Windows 10/11, Apple OS, smartphones in a "Help Desk" environmentMaintain high availability during your shift either in the office or if working remote via TEAMSCollaborate and share knowledge within your team, contributing to the collective knowledge of the teamExperience and /or certifications on any of the following technologies is highly valued:Extensive experience with Windows 10 (/11)Experience with Office 365Experience Apple iPads, iPhonesExperience with SmartphonesIP (VOIP) TelephonyNetworking Switches (Fortiswitch or Cisco) and Access Points (Aruba)Work with 3rd party vendors, acting as liaisons e.g., Telecom, MobileAssist in end user Education and Productivity sessions e.g., help users migrate to OD or TeamsWillingness to learn and assist with IT Budgeting and ReportingWillingness to develop as a SME (Subject Matter Expert) on a technology that falls within the scope of the TUI MM IT domainAny experience in cloud solution and/or any digital platforms is considered as extra assetABOUT OUR OFFERCompetitive salary and benefits as standardCareer progression opportunities in more than 50 countries worldwideDevelop yourself as part of a friendly, richly diverse and virtual international teamExceptional approach to your learning - access to free learning platforms & language lessonsTUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.In 2018, TUI's Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.TUIJobs #TUIMusement #Hybrid #LI-LB
