4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)- 4+ years of experience troubleshooting skills in a multi-user high availability environment- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP- 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation- 3+ years IT experience with client, server, and network service deliveryJob summaryAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to "Work Hard. Have Fun. Make History."IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Assoc II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and AV disciplines.About The RoleAs an IT Support Assoc II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with mínimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.Responsibilities include, but are not limited to- Troubleshoot difficult IT problems without SOPs- Collaborate with internal teams or vendors to execute projects.- Lead continuous improvement efforts.- Manage accurate inventory of Amazon owned equipment within IT controlled spaces- Automate manual tasks; create/improve small tools that help make team operations more efficient.- Be the first point of escalation.- Provide both in person and remote support to internal customers for a variety of IT related software and hardware issues- Loaner, replacement and asset return request.- Reimaging or repair of unique hardware- Flexible staffing to handle on site leadership escalations.- Audio and Video conference Support- Technical degree in Computer science or IT related field.- Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience- Cisco CCNA or CCNP certification- Experience in Linux, Microsoft, and network systems administration- Strong troubleshooting skills of very complex systems- Ability to explain complex IT concepts in simple terms- Excellent written and verbal communication skills- Ability to manage high priority projects- Ability to travel up to 10%
