It Support Specialist

**Acerca de la vacante**:**Funciones del Puesto**:- Able to work closely with the IT department in a multisite company (GERMANY/ USA).- This position may also offer the possibility to provide support for our subsidiaries in the Germany and USA.- Help control by monitoring system processes, working to resolve system issues and following established escalation procedures as required.- Monitor, execute and support the operations installation of new software releases/updates by providing high-level technical guidance to operations personnel.- System and Application administration.- Maintain controls and organizes inventory of network and workstation hardware and software updates.- Guarantee the security and privacy of computer networks and systems.- Analyze, report and act upon/resolve alerts generated by the monitoring tools.- Act as first line of contact for all Trouble Ticket issues, and maintain the systems running for all internalcustomers.- Follow-up on change requests, facilitation of maintenance via internal procedures.- Write reports and maintain systems utilities to ensure 'network knowledge' protected and available to IT Management in GE.- Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.**Requisitos del Puesto**:- Bachelor's Degree in Computer Science or Information Systems Management. A combination of education, technical education, and relevant experience will be considered.- Desirable knowledge in the following systems: VMWare ESX, Veeam Backup & Replication AND MS-SQLServer.- Preference living around Cartago.**Experiência Deseada**:**Habilidades Deseadas**:- Excellent written and verbal communication skills.- Strong sense of personal accountability with the ability to work independently- Have an analytical approach to problem solving- Excellent time management and organizational skills- Be able to work under pressure- Ability to work on call during weekends occasionally**Otros detalles**:**Area del Puesto**:Cómputo / Informática**Ubicación del Puesto**:Arenilla, Cartago, Costa Rica**Nível Académico**:Licenciatura**Nível de Cómputo**:Analista de Sistemas**Idiomas**:**Inglés**: 90%