**Location**:Cartago, Costa Rica, CR**Job Family**: Information Technology**Country/Region**: Costa RicaWe are looking for Global IT who is responsible for all IT in Coloplast - across sites and functions. We support our colleagues and to cooperate with them on how to make the best technology decisions. In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT - no matter where we are located, we seek to contribute with the right competences at the right time.About the TeamYou will join a group of fantastic people who act as technical IT Support and handle all kind of computer-, mobile device- and IT system - issues for all Coloplast users globally and at the same time delivering on-site support to our colleagues locally in Costa Rica. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues' requests.**Responsibilities**:Acting as 1st and 2nd line of technical IT supportProviding IT support in English to our employees globallyTaking ownership and responsibility of each incident and request to ensure the best customer experienceEscalating incidents and requests to the relevant 2nd or 3rd line technical teamsDelivering high quality support and solutions in compliance with agreed SLA and processesProactive knowledge sharing with other team members**Requirements**:Advanced knowledge about IT systems in general,Master or bachelor's degree in computer science is preferred.Good knowledge of computer hardware and IT equipmentPreferably experience from an international environmentEducated in Customer Service/Communication skillsFluent English (spoken and written)ITIL process knowledge is an advantageStrong analytical competenciesHigh focus on customers' needsAmbitious and proactiveCommitted and determinedGood team spirit**We offer**:Challenging tasks and growth opportunities in a motivating work environmentGaining experience in an international organizationInternal trainingsOpportunity to use and develop foreign languages in daily workDevelopment possibilities/internal transfers within the organizationFantastic work atmosphere full of respect and partnershipThat's not all! We have even more for you!Modern workplaceNo dress code zoneGreat winter and summer events, and family picnicsDelicious coffee and fresh fruitsPrivate medical careSports cardTransportation co-fundingRestaurant cardHoliday bonus and occasional cardsWhy Coloplast?Coloplast develops products and services that make life easier for people with personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special needs. We call this Intimate Healthcare.**We are guided by three values**:**Closeness**: we work closely with our customers to find solutions that meet their specific needs.**Passion**: we work passionately to create new and innovative products that improve the quality of life for our customers.**Respect and responsibility**: we have deep respect for the private nature of the condition our customers face. Therefore, it's our responsibility to find not only medical solutions, but also ways to minimize the trauma and taboo associated with these conditions.Our business includes Ostomy Care, Continence Care, Urology Care, and Wound and Skin Care.Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.Watch the film. Follow us on LinkedIn. Like us on Facebook.53043LI-CO
